KOKO HOTEL Sendai Station West

The hotel was conveniently located, just a 5-minute walk from Sendai Station, and it was easy to find. The staff was generally responsive and kind; they allowed us to check in two hours earlier (for a fee) when we informed them that one of our senior family members had fallen sick and needed a place to rest. Despite the early check-in, the cleaning staff managed to quickly and properly prepare the room for us—we found the room spotlessly clean, with fresh beddings and linens. We had all the amenities that we needed, including complimentary coffee and tea, which we could prepare inside the room. We also appreciated the large television installed in the room, where we could stream with YouTube and Netflix. Although the room itself was not very spacious—quite common for Japanese hotels—it was enough for us to move around and rest comfortably. Plus, 7-Eleven and Starbucks were just beside the hotel, where we could grab snacks or sweets. We had a pleasant stay and would consider staying here again if we come back to Sendai.

Location, Location, Location. The hotel is very close to Sendai station. There is a small alley behind the hotel with local market for very nice Croquettes and fresh produces and fruits. Food in the hotel is quite good with several good resturants nearby. The room is clean and as big as it can be in this price range in Japan. Hotel receptions are friendly and accomodating. We impressed the most with the cleaning lady. She is very professional and responsed promptly with our request. We stayed for 2 nights, but due to some reason, we didnt have the room cleaned in day 2. When we asked for clean towels and trash bag, she literally ran to grab them for us. Thank you.

I stayed at Koko Hotel from 08-10.09 for a business trip. While the amenities weren't as superb as those in other Koko Hotels I've stayed at, the comfort was more than acceptable. However, a renovation, particularly in the bathrooms, should be a priority. I had two contrasting experiences with the staff—one negative and one excellent. On 09.09, the gentleman at the front desk was unhelpful when I asked for a VAT invoice, which I needed for my company. I spent over an hour discussing the issue with him, but he kept repeating that they couldn't issue it and directed me to Booking.com. However, Booking.com had already referred me back to the hotel. To make matters worse, he seemed amused by my frustration. Today, the gentleman on the morning shift was the complete opposite. He was kind, polite, and genuinely willing to help. He made several calls and put in a lot of effort, and in the end, we found a solution. His professionalism is the reason I'm giving this high rating—you should be proud of him.

A quick walk to the station and restaurants. Sendai central is a pleasant place to visit, with a nice castle ruine nearby. They have an extensive optional amenity like skincare stuff and others, which I liked a lot. They also have a kettle in the room. The staff were friendly, spending time explaining me in details for restaurant suggestions.

The hotel is located less than 10-minute walk from the station. Lots of restaurants within 10-minute walk radius. One of the famous beef tongue restaurant is 2-minute walk from the hotel! Actually the sumptuous breakfast menu include a beef tongue curry! The room size is reasonably large in comparison with typical Japanese hotels near train station. Behind the hotel is a fresh produce market where you can get fruits and seafood.