KOKO HOTEL Sendai Station West

Location, Location, Location. The hotel is very close to Sendai station. There is a small alley behind the hotel with local market for very nice Croquettes and fresh produces and fruits. Food in the hotel is quite good with several good resturants nearby. The room is clean and as big as it can be in this price range in Japan. Hotel receptions are friendly and accomodating. We impressed the most with the cleaning lady. She is very professional and responsed promptly with our request. We stayed for 2 nights, but due to some reason, we didnt have the room cleaned in day 2. When we asked for clean towels and trash bag, she literally ran to grab them for us. Thank you.

I stayed at Koko Hotel from 08-10.09 for a business trip. While the amenities may not have been as superb as those in other Koko Hotels I've stayed in, the comfort was more than adequate. However, some renovations, especially in the bathrooms, should be considered as a priority. I had two different experiences with the staff—one negative and one excellent. Yesterday, on 09.09, the front desk staff member refused to help me with issuing a VAT invoice, which I need for my company. I spent over an hour discussing this with him, but he kept insisting they couldn’t provide it and directed me to contact Booking.com. However, Booking.com advised me that the hotel was responsible. Despite my frustration, the staff member smiled, seemingly indifferent to the time I had wasted. In contrast, the staff member working the morning shift today was the complete opposite. He was kind, polite, and eager to help. He made several calls, put in a lot of effort, and eventually found a solution. His assistance is the reason why this review is rated so highly. You should be proud of him.

To be honest, I didn’t know what to expect but it was a good hotel. Well,positioned, the staff were extremely helpful.the rooms although small by Australian standards, were quite adequate for me. The shower was a big surprise, so hot and powerful which was great. Although not over the top, the rooms had great wifi, and facilities for the tech traveller. The bed seemed hard at first, but I was surprised that it gave me the best night’s sleep during my stay in Japan. Can’t think of any negatives really. Enjoyed my stay.

Very close to the station and university campus (where we needed to be). Staff helpful and room is nice albeit a bit small. Standard hotel experience, par for the course at this price.

The hotel is located less than 10-minute walk from the station. Lots of restaurants within 10-minute walk radius. One of the famous beef tongue restaurant is 2-minute walk from the hotel! Actually the sumptuous breakfast menu include a beef tongue curry! The room size is reasonably large in comparison with typical Japanese hotels near train station. Behind the hotel is a fresh produce market where you can get fruits and seafood.